Swiss Life
01
We connected this retailer's inventory, shipping, and support tools into one automated system.
Kensworth needed to eliminate delays caused by three disconnected tools handling inventory, shipping, and support separately, which made coordinating even simple orders needlessly complicated.
Manual cross-checking between these disconnected systems was causing duplicate work and frequent stockout surprises, especially during their highest-demand sales periods when accuracy mattered most.
We integrated their entire operational stack into a single automated workflow, syncing inventory data in real time and automatically triggering shipping updates the moment new orders came in.
Our approach connected the most error-prone systems first to reduce immediate risk, then gradually expanded automation coverage across the rest of their fulfillment process.
